Warentest Foundation – banks still shockingly bad advice
The financial crisis has ruined the reputation of many banks. They promised more transparency and closeness to the customer. At least with the credit counseling, it still looks bleak, as a practical test shows. Online banks cut off well, however.
None of the tested banks had branches in the consultations, the demands were justified. Two institutions were rated “satisfactory”. Often have even lacked the information required by law, allow customers to compare loan offers at a glance. In some cases, even worsened the creditworthiness of customers, because the banker had made requests for information from the error in the Schufa.
The credit offers are usually standardized direct bank
Direct banks without branches thus achieved such good results, because their credit offers are developed and standardized. The customer gets an offer only if he answered the necessary questions online to his person and his finances.
The twelve branch banks led 23 men and women creditworthy five calls. They showed interest in a loan of € 4000. The product testers examined, among other things, whether the customer received an individual offer. Important information such as the effective interest rate, the total loan amount and the amount of monthly payments should be included.
was even against the law in many deliberations violated
Each bank is obligated to deliver to the customer fill out a form with the European standards for consumer credit information with the exact cost of his loan and. The banks had the instrument not used and thus violated the law, bemoaned the donation goods test.
